Return and Refund Policy

Restored word for word from the archived UniiD website (uniid365.com, May 2025). The client should confirm these documents are current before launch.

UniiD Technologies Sdn Bhd ("UniiD", "we", "us", or "our") provides innovative technology solutions for businesses. This policy outlines our general approach to returns and refunds for our B2B clients, acknowledging that specific terms may be customized based on the signed contract.

1. Products:

Returns:

UniiD typically does not accept returns for products, except in the following cases:

• Quality Issues: If a product is identified to have a genuine quality issue that significantly impacts its intended functionality, we will offer an exchange for the same or equivalent product.
• Contractual Agreement: Specific return clauses within your signed contract with UniiD may supersede this policy. Please refer to your agreement for details.

Refunds:

UniiD does not offer refunds for products, except in cases of gross negligence or documented product failure on our part. In such instances, the refund amount will be determined based on the terms of your contract and the severity of the issue.

2. Subscriptions:

UniiD subscriptions are non-refundable. We recommend carefully reviewing the subscription plan details and terms before subscribing.

Early termination:

If you choose to terminate your subscription before the end of the term, you will not be eligible for any refunds. However, you may continue to access the subscription benefits until the end of your billing period.

3. Process:

To initiate an exchange for a product due to a quality issue, please contact your dedicated account manager or our support team at info@uniid365.com within 30 days of receiving the product. Provide clear documentation of the alleged quality issue, including pictures or videos if possible. We will assess the situation and, if warranted, arrange for an exchange within a reasonable timeframe.

4. Additional notes:

• Shipping costs: You are responsible for the shipping costs associated with returning any products for exchange.
• Customizations: This policy serves as a general guideline. Specific return and refund terms may be defined within your signed contract with UniiD. Please refer to your agreement for any variations or exceptions.

Contact Us:

If you have any questions or require further clarification on this policy, please contact us at info@uniid365.com.

We value our business relationships and strive to provide exceptional service and solutions. This policy aims to offer transparency and clarity regarding returns and refunds for our B2B clients.